The Hair Fetish does not offer refunds on any services or products, but honors "tweaks/adjustments" within two-weeks notice of the original service, and store or merchandise credit for take-home returns made within 30 days of original purchase.
If The Hair Fetish is not informed within a two-week period for service adjustments, additional charges will apply. Products will not be eligible for credit after 30 days.
The Salon floor is a dangerous area for infants and young children. For their safety and the safety of our stylists, we ask that any children under the age of 12 not immediately receiving a service, remain attended (by a parent or otherwise) in our reception area.
As a courtesy to other guests and our stylists, we ask that all reservation cancellations be made 24 hours prior to the date and time of your service.
Any cancellations made after a 24 hour period that are not filled by another reservation will result in a $25 dollar fee added to the next reservation.
In the instance that there is no communication of canceling a reservation, and a guest does not show, that guest will be subject to a $40 fee on their next reservation.
We ask that our guests check in for their reservation at least 10 minutes before the scheduled service. Any guest not checked in after 10 minutes of their scheduled service will need to be rescheduled.